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| Q. Do I need a prescription? |
| A. A prescription may be requested by our pharmacist for questions concerning your order. We recommend that you consult a physician before using any of our products. We do not offer medical advice or consultation in any form. |
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| Q. What happens after I place an order? |
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| A. Once your order has been approved, it will be forwarded to the pharmacy for fulfillment and shipment within 48 hours. We will notify you by e-mail once your order has been processed. More information about shipping can be found here |
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| Q. How do I track my order? |
| A. At this time, our packages are sent through Registered Mail and include a tracking number (where available). For US customers, tracking is via www.usps.com. Tracking numbers are emailed to you within 72 hours of shipment. |
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| Q. How do I cancel my order? |
| A. If you wish to cancel your order, you must let us know before 10 pm EST the following day. We will not be able to cancel any orders after this time. For all cancellations, please contact us. |
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| Q. Can you tell me if I should be taking this medication? Or, will it work for me? |
| A. We cannot advise you in any capacity in this matter. You should not take any medication without consulting a physician first. |
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| Q. What about importing to my country? |
| A. Importation of prescription medication is legal in most countries (including the US, UK, France, Spain, Hong Kong, Japan and S. Korea) provided the medication is for personal use and is not a controlled substance. If you are in doubt about the situation in your country, check with your local Post Office or government agency. |
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Q. I use greylisting for my email-account. Will I be able to receive your communications? |
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| A. No, you need to explicitly add us to your whitelist. Please add the addresses support@himalayarx.com and sales@himalayarx.com |
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